Last updated: 11 September 2026
StepSpark Learning sells digital content only. No physical item is posted. Unless a product states otherwise, digital files are intended to be supplied automatically after successful payment.
Immediate digital supply and cancellation rights
Where the law provides a cancellation period for a distance contract, we will ask you before purchase to expressly agree to the digital content being supplied immediately and to acknowledge that, once supply of the digital content begins, you lose the right to cancel during that cancellation period.
If the required agreement and acknowledgement have not been obtained, your statutory cancellation rights are not limited by this policy.
Faulty or misdescribed digital content
Your statutory rights are not affected. If digital content is faulty, not as described, or cannot be supplied as promised, please contact us with your order details and a description of the problem. We will take reasonable steps to resolve the issue, including re-supplying or correcting the file where appropriate, and will provide any price reduction or refund required by law.
Download problems
If you have difficulty accessing a purchased file, please contact us with your order number. We will help restore access or re-supply the download where appropriate.
Accidental or duplicate purchases
If you believe you placed an accidental or duplicate order, contact us as soon as possible. We will review the circumstances fairly. Nothing in this policy restricts rights that cannot legally be excluded.
Resource licence
Purchases are also subject to the StepSpark Learning Resource Licence. The licence governs permitted use of our resources but does not limit your statutory consumer rights.
Contact
StepSpark Learning is operated by Abdul Rehman Bhatti, 335 Scraptoft Lane, Leicester, LE5 2HU, United Kingdom. Customer support: abdulr.b@ntlworld.com.