Shipping policy

Digital Delivery Policy

StepSpark Learning sells digital educational resources only. We do not sell or ship physical products.

Delivery of digital products

After your payment has been successfully processed, your purchased digital resources will be made available electronically. Where applicable, you will receive access to your download immediately after checkout and/or via the email address provided when placing your order.

Delivery times

Digital products are normally available immediately after successful payment. In rare cases, processing or technical issues may cause a short delay.

No physical shipping

No physical item will be posted or delivered to you. Any references to “shipping” or “delivery” on our website relate to the electronic delivery of digital products unless otherwise stated.

Problems accessing your purchase

If you have not received or cannot access your digital purchase, please contact StepSpark Learning through the contact details provided on our website. Please include your order number and the email address used to place the order so we can assist you.

Incorrect email addresses

Customers are responsible for providing a valid and accurate email address during checkout. If an incorrect email address has been entered, please contact us so we can help resolve the issue.

For information about cancellations, refunds and your rights when purchasing digital content, please see our Return and Refund Policy.